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OPTIMISE your customer response.

A diligent little assistant that works round the clock to ensure excellent customer response for your business.

OPTIMISE your customer response.

A diligent little assistant that works round the clock to ensure excellent customer response for your business.

WHAT IS CHATBOT?

Chatbot is a computer program that processes and simulates human conversation, allowing customers to interact with digital devices as if they were communicating with a real person.

BENEFITS OF CHATBOT

POWER UP YOUR MARKETING

POWER UP YOUR MARKETING

  • 1. Personalise your customer experience.
  • 2. Engage prospects and customers across multiple communication channels.
SUPERCHARGE YOUR SALES

SUPERCHARGE YOUR SALES

  • 1. Scale your efforts without increasing employee headcount.
  • 2. Generate and qualify leads automatically.
OPTIMISE YOUR SUPPORT

OPTIMISE YOUR SUPPORT

  • 1. Keep your customer support going after hours.
  • 2. Improve resolution time.

PROCESS

BRIEFING CALL

BRIEFING CALL

Our team will clarify with you the chatbot objectives, and receive the requirements from you to show in chatbot.

BUILDING PROCESS

BUILDING PROCESS

Your chatbot gets built and a first draft will be delivered to you for confirmation.

REVISIONS

REVISIONS

You can provide your feedback on the first draft and our team will send you a final version with the required tweaks.

TESTING

TESTING

We rerun conversational flows and business scenarios through various test cases to achieve desired bot performance.

DEPLOYMENT

DEPLOYMENT

The bot is deployed on the company’s WhatsApp and Messenger channels and is ready to interact with customers in the real world.

MONITOR & OPTIMISE

MONITOR & OPTIMISE

Once published the bot performance is monitored by our team for 7 days to fix breakage points.

WHAT OUR CUSTOMERS HAVE TO SAY ABOUT CHATBOT

“The Publicite’s ChatBot has become a key part of our proposition. It’s fully flexible and has allowed us to dricve 30% more leads while dramatically reducing our cost to serve.”

– Ms. Claire Tang
  F&B Owner

 

“We’ve seen our online ordering increase by 300% after customising ChatBot software for our restaurant and it was seamless to get started. We are not implementing it for our other restaurants and hotels.”

– Mr. Mohd Saidi
   General Manager for Hotel Chain