Day: September 4, 2025

If you’ve been scrolling on TikTok lately, there are chances you’ve bumped into a viral live seller known as @kakak_naga. And if you haven’t—well, let me introduce you. She’s the woman who managed to turn children’s toys into one of the most talked-about TikTok Shop experiences, simply by making her live streams fun and entertaining.

So what’s the hype all about?

@kakak_naga korang jgn lupe jumpa akk di bbs dataran ilmu selayang..ajommm serbu @Tonny Avida Beauty ♬ original sound - kakak_naga

Imagine this: she’s selling dancing toys that play music, and instead of just holding it up and saying, “Here’s a toy, buy now,” she actually dances along with the toy. Yup, she follows the beat, moves to the rhythm, and suddenly, her life feels less like a sales pitch and more like a mini show. Cute, funny, and honestly hard to scroll past.

And here’s the genius part: it’s not just kids who want the toys after watching her live. Parents are also drawn in because it looks so fun and joyful. That’s a double win that she’s targeting both the kids who want the toy and the parents who buy it.

But this goes beyond just dancing and laughing. In the world of marketing, what @kakak_naga is doing is called 'shoppertainment'—a mix of shopping and entertainment. It’s a strategy that big brands are already pushing, especially in e-commerce, because customers don’t just want to buy things; they want an experience.

Now, here’s where it gets even more interesting: the music. One of the toy’s songs became so recognisable on TikTok that people started associating it directly with her. Every time someone hears that tune, they immediately think of @kakak_naga. That’s a powerful brand association right there. Even though she’s not a global company, she’s managed to own a piece of internet culture just by being consistent and entertaining.

And of course, this leads to the viral effect. More viewers on her live, more shares on TikTok, more parents talking about her… And you can guess the rest—more sales.

So, what can we actually learn from this as marketers?

1. Entertainment sells – People are more likely to stay, watch, and eventually buy if the content feels fun.
   
2. Create an experience, not just a pitch – Customers don’t always remember the product details, but they’ll remember how you made them feel.
   
3. Association is everything – that toy music is now her “signature sound”. That’s branding without even calling it branding.
   
4. Virality isn’t luck; it’s strategy – she consistently delivers entertaining lives, which increases her chances of being shared and noticed.

At the end of the day, marketing is no longer about simply selling a product—it’s about telling a story, entertaining your audience, and creating moments they can connect with. And honestly? @kakak_naga nailed it.

Who knew that dancing with a toy could turn into one of the best marketing case studies on TikTok Shop?

Do you realise that every time you walk into any café in Malaysia today, you might notice something different? Customers aren’t just walking out with drinks; they’re walking out with plushies. From ZUS Coffee to Chagee and even Beautea, brands are now tapping into the power of “cute marketing” by offering free plush toys alongside their products. What might look like a simple giveaway is actually a clever strategy: it sparks excitement, drives repeat purchases, and turns everyday beverages into collectible experiences. The question is, why are Malaysian customers so drawn to these plushies, and how are these brands turning soft toys into hard sales?

Let's take ZUS Coffee, for example. On June 15, the brand launched its latest campaign: “emotional support buddies” plushies, free with every purchase of RM25 and above. Running from June 16 to July 27, each week highlights a different emotion: anxiety, disgust, fear, sadness, anger, and joy, which are brought to life by six adorable characters like Blue Buddy, Pinky Boo, Frappe Fen, Choco Chipster, Porta Pal, and Bean Boss. Customers can collect up to 36 plushies throughout the campaign, and yes, they’re already popping up online as full box sets and even cute tumbler straw stoppers.

What’s brilliant here is when the existing customers are chasing release dates just to complete their collections, while new customers, who might not even be coffee drinkers, are tempted to buy just for the plushies. In the end, it’s more than just caffeine; it’s a clever way to win hearts (and sales).

 In celebration of Merdeka 2025, ZUS Coffee also took things up a notch by collaborating with FamilyMart. From 20 August until 23 September, customers could get their exclusive plushies simply by spending RM38 on any ZUS products available at FamilyMart outlets nationwide. To make the hype even stronger, ZUS also rolled out mini plushie keychains, priced at RM99 for a complete set on TikTok Shop. It’s a smart move; not only does it keep the plushie craze alive, but it also taps into new sales channels and partnerships, proving that the “cute factor” can go way beyond the café counter.

@yenn.nurinn Heyy i got this one 😍 tag Chagee suruh restock lagi banyak guys! 😭 masih ramai lagi yang hunting plushie chageee ni kan 🥺 outlet kami pun sold out dalam masa sejam lebih sahaja 🙂‍↕️ @CHAGEE MY #CHAGEEBESTEA #BESTEAMOMENT #chageebestea #fyp #fypシ #fypシ゚viral #fypage #fyppppppppppppppppppppppp #chagee ♬ suara asli - 마마 셀라❤️ - 마마 셀라❤️:𝐌𝐚𝐦_𝐒𝐞𝐥𝐥

While at CHAGEE, the tea brand kicked off its “Bes-tea Plushie Promotion” on July 18, 2025, giving its customers in  Malaysia a new reason to sip their favourite blends. The campaign, which also rolled out in Singapore and Thailand, brings limited-edition plushies inspired by CHAGEE’s bestselling drinks, like the Peach Polong Milk Tea and BO·YA Jasmine Green Milk Tea. Each plushie even comes in a blind box with its own “identity card”, making the hunt to collect them even more exciting. In Malaysia, customers can get these cute plushies by purchasing two-drink bundles at any CHAGEE outlets available in Malaysia; this proves once again that tea time can be just as much about collectibles as it is about the drinks.

Meanwhile, Beutea also jumped on the hype with its “Tea Time Plush Pendant Blind Box”, launched on July 11 alongside a brand-new drink, the Garden Wheat series. The deal was simple: order any Garden Wheat drink through the Beautea app, top up just RM14.90, and you’d unlock an exclusive blind box plushie. With five adorable designs: White Peach, Jasmine, Bitter Gourd, Grape, and Snowy Cream—customers suddenly had a new reason to click “order”. Cute, affordable, and limited, it’s the kind of combo that makes you want to collect them all before they’re gone.

If you think about it, this whole plushie craze kind of feels like a grown-up version of what McDonald’s Happy Meal toys used to do, except now it’s not just for kids; it’s for all of us. Whether it’s ZUS Coffee, CHAGEE, or Beautea, these brands are proving that a little “cute factor” can go a long way. Plushies have officially become one of the hottest marketing trends in Malaysia, especially for Gen Z, who love collecting, sharing, and showing them off online. At the end of the day, it’s not just about the drink anymore; it’s about the experience.